14-Day Right of Withdrawal

Where applicable under consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

To exercise this right, contact us with a clear statement of your decision to withdraw before the withdrawal period expires.

Return Conditions

Please handle the product with care and return it with its accessories, components, and original packaging whenever reasonably possible.

You may inspect the product as you would in a physical store. You may be responsible for any reduction in value resulting from handling beyond what is necessary to establish its nature, characteristics, and functioning.

Statutory exceptions to the right of withdrawal may apply to certain products.

How to Request a Return

To request a return, please contact our customer support team.

1. Provide your order number.
2. Tell us which product you wish to return.
3. State that you wish to withdraw from your purchase, or explain the problem with the product.
4. Our team will provide return instructions and the applicable return address.

Please do not send your package to an address without first confirming the correct return destination with our team.

Return Shipping Costs

For a change-of-mind return, direct return shipping costs may be your responsibility, where permitted by applicable law and where you were informed of this before purchasing.

For faulty, damaged, or non-conforming products, return arrangements and costs will be handled in accordance with applicable consumer law.

Refunds

For a valid withdrawal, we will reimburse eligible payments, including standard outbound delivery charges where required by law, within 14 days of being informed of your decision.

Where legally permitted, we may withhold reimbursement until we receive the returned goods or evidence that you have sent them back.

Refunds will normally be issued using the original payment method, unless otherwise agreed.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number, a description of the issue, and photographs if available.

We will assess the situation and provide an appropriate remedy in accordance with your statutory consumer rights.

Exchanges

If you would like to exchange a product, please contact us before returning it.

Exchanges are subject to product availability and applicable consumer rights.

Statutory Consumer Rights

Nothing in this policy limits or excludes your mandatory legal rights regarding faulty or non-conforming goods.

These rights are separate from the 14-day right of withdrawal.