Privacy Policy

Who We Are

LumiFest™ is an online store offering decorative lighting and seasonal products.

The data controller responsible for this website is:

Legal business name: [INSERT LEGAL BUSINESS NAME]
Business address: [INSERT BUSINESS ADDRESS]
Privacy contact: [INSERT CONTACT EMAIL]

Information We Collect

Depending on how you use our website, we may collect:

• Your name and contact details.
• Billing and shipping addresses.
• Order and purchase information.
• Payment transaction references.
• Customer service communications.
• Technical information such as IP address, browser type, and device information.
• Cookie preferences and website usage information, where applicable.

Payment card details are generally processed by the payment provider rather than stored directly by our store, depending on the payment method used.

How We Use Your Information

We process personal information for purposes such as:

• Processing and delivering orders.
• Managing payments and refunds.
• Providing customer support.
• Preventing fraud and misuse.
• Meeting legal and tax obligations.
• Maintaining and improving website functionality.
• Sending marketing communications where permitted by law.

Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) applies, we process personal data under an appropriate legal basis, including:

• Contract: To process purchases and fulfil customer orders.
• Legal obligation: To comply with accounting, tax, and other legal requirements.
• Legitimate interests: For appropriate security, fraud prevention, and business administration purposes.
• Consent: Where required for optional cookies or marketing activities.

WooCommerce & Payments

Our online store uses WooCommerce to manage products, shopping carts, checkout, and orders.

Information necessary to complete a purchase may be shared with payment providers, delivery partners, and other service providers involved in fulfilling your order.

Payment processing is subject to the privacy practices of the payment provider used.

Cookies & Tracking

Our website may use cookies and similar technologies to support essential functions, such as shopping carts, checkout, and session management.

Optional analytics, advertising, or marketing technologies will require consent where applicable.

You can manage cookies through the cookie preference controls provided on our website, where available, or through your browser settings.

Sharing Your Information

We may share personal information with trusted service providers where necessary, including:

• Payment processing companies.
• Shipping and delivery providers.
• Website hosting providers.
• Technical support providers.
• Accounting or legal service providers, where required.

We do not sell personal information to third parties for monetary compensation.

International Data Transfers

Some service providers may process personal information outside your country of residence.

Where required by applicable law, appropriate safeguards will be used for international transfers, such as adequacy decisions or standard contractual clauses.

Data Retention

We retain personal information only for as long as necessary for the purposes described in this policy, including order management, customer support, legal compliance, and dispute resolution.

Retention periods depend on the type of information and applicable legal requirements.

Your Privacy Rights

Depending on applicable data protection law, you may have the right to:

• Access your personal data.
• Correct inaccurate information.
• Request deletion of personal data.
• Restrict certain processing.
• Object to certain processing.
• Request data portability.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a competent supervisory authority.

These rights may be subject to applicable legal conditions and exceptions.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or loss.

However, no internet-based service can guarantee absolute security.

Children’s Privacy

Our online store is not specifically directed at children. We do not knowingly collect personal information from children in violation of applicable law.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations.

The latest version will be published on this page.