Shipping Policy
Everything you need to know about your LumiFest™ delivery.
Bringing the magic to your doorstep ✨
At LumiFest™, we want your shopping experience to be as magical as the lights you bring home. Below you’ll find important information about how your order is processed, shipped, and delivered.
Delivery Times
Our estimated delivery time is 8–12 business days.
Delivery times are estimates and may vary depending on your location, carrier operations, customs procedures, and seasonal demand.
Order Processing
Once your order is placed, our team begins preparing it for shipment. You will receive an order confirmation by email.
When your order has been dispatched, we will send you a shipping confirmation with tracking information, when available.
Shipping Costs
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
The final shipping cost may depend on your delivery destination and selected shipping method.
Order Tracking
Once your package has shipped, tracking details will be provided by email when available.
Tracking updates may take some time to appear after the carrier receives your package.
Shipping Delays
Occasionally, delivery may take longer than expected due to weather conditions, customs, high shipping volumes, or carrier delays.
If your order has not arrived within the estimated timeframe, please contact our customer support team.
Incorrect Shipping Address
Please double-check your delivery address before completing your order.
If you notice a mistake, contact us as soon as possible. Address changes may not be possible once an order has been dispatched.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact our support team with your order number.
We will review the situation and help you find an appropriate solution in accordance with applicable consumer rights.
Need help with your order?
Have a question about shipping or delivery? Our LumiFest™ support team is happy to help.
Contact SupportPlease note: Delivery estimates are not guaranteed. This policy does not affect your statutory consumer rights.